Fulfillment Policy

How services ordered through theoceanmarketing.com are processed, delivered, changed and refunded.

Welcome to The Ocean Marketing. This policy outlines the terms and procedures regarding the fulfillment of services offered through our website, https://theoceanmarketing.com (the “Site”). Please read this policy carefully before proceeding with any transactions or services.

Order Processing & Fulfillment Timeline

Upon confirmation of a service order, we will begin processing your request within two business days. The fulfillment timeline may vary based on the nature and scope of the service purchased.

For specific projects or custom services, an estimated completion date will be provided after the order is reviewed.

Service Delivery Method

All services offered on the Site are delivered electronically unless otherwise specified. Communication regarding service progress, updates, or completion will be sent via the email provided during registration.

Cancellation Policy

  1. Before fulfillment begins: customers may cancel their order without penalty before fulfillment begins by contacting us at info@theoceanmarketing.com or through the contact form on the Site.
  2. After fulfillment begins: once we have started working on the service, cancellations may not be accepted unless there is a significant delay or issue on our end. In such cases, we will review cancellation requests individually.

Refund Policy

Refund eligibility

  • Full refunds are available only if the cancellation request is received before the order is processed.
  • Partial refunds may be granted if the cancellation request is made after the fulfillment process has started, depending on the progress of the service.

Non-refundable services

  • Services that are fully delivered or completed are non-refundable.
  • Custom services or specialized consulting work are also non-refundable once delivery has been initiated.

Modification of Orders

If you need to modify an order after placement, please contact us as soon as possible. We will do our best to accommodate changes; however, modifications may not be possible once the fulfillment process has started.

Customer Support

For any questions regarding our Fulfillment Policy or issues related to order processing, delivery, or cancellations, please contact us:

Changes to the Fulfillment Policy

The Ocean Marketing reserves the right to modify this policy at any time. Customers will be notified of significant changes via email or through a notice on the Site. Continued use of the Site and services following any changes constitutes acceptance of those changes.